Monday, July 09, 2007

Sprint to customers: "You're fired"

I used to have a boss who said "Sometimes, you just have to know when to fire a customer." He was referring to those customers who were so hard to deal with that it wasn't worth the money we got out of them.

I wonder if he works for Sprint now.
Sprint Nextel Corp. (S) is breaking up with about 1,000 subscribers the company finds to be too high-maintenance, according to news reports.

The third-largest wireless carrier sent letters dated June 29 to the dumped clients stating: "The number of inquiries you have made has led us to determine that we are unable to meet your current wireless needs," according to reports.

The disconnected customers called customer service an average of 25 times a month, a rate 40 times higher than average customers, according to the Wall Street Journal.

Customers have been given until the end of July to find new service.

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